Privacy Policy

This policy explains how Eminent AI Labs Private Limited (CIN U62090GJ2025PTC163475; “Eminent”, “we”, “us”) handles personal data when you visit eminentailabs.com, fill in a form, chat with our AI assistant Manasvi, or apply for a job. We act as the data fiduciary / controller for this data.

What we collect

• Enquiry and booking forms (consultation, contact, ROI calculator, AI readiness assessment): name, work email, phone / WhatsApp number, company, the service you are interested in, your message, any assessment answers or calculator inputs, and a preferred call time.
• Manasvi AI chat: the messages you type and, if you choose to share them, your name, email, phone, organisation, location and interest. Chat sessions are kept briefly in server memory to hold the conversation.
• Job applications: name, email, phone, message and your résumé (PDF). Résumés are stored privately and are only accessible to authorised staff.
• Attribution data: the page you first landed on, the referring website and campaign (UTM) parameters, stored in your browser and sent only with a form you submit, so we know which content helped.
• Analytics (only if you click “Accept” on the cookie banner): usage data collected by Google Analytics, LinkedIn Insight Tag and/or Microsoft Clarity, such as pages viewed, device type and approximate location. If you decline, these scripts are not loaded.
• Security data: IP address and bot-check results (Cloudflare Turnstile) used to prevent spam and abuse.

Why we use it

• To respond to your enquiry, schedule a consultation and prepare a proposal (your request / consent).
• To assess job applications (your application / consent).
• To improve our website and understand which content is useful (consent, for analytics).
• To keep the site secure and prevent spam and fraud (legitimate interest / legal obligation).

We do not sell your personal data, and we do not use it for third-party advertising.

Who we share it with

Only with service providers that help us run the website and respond to you, under appropriate agreements:

• Hosting and database infrastructure for this website.
• Email delivery (to notify our team and send you a confirmation).
• Our internal workflow automation (n8n) used to route enquiries to the right person.
• AI model providers used by Manasvi to generate replies — chat messages are processed to produce answers.
• Cloudflare (bot protection) and, with your consent, the analytics providers listed above.

We may disclose data where required by law or to protect our rights.

How long we keep it

• Enquiries and leads: up to 24 months after our last interaction, unless we start working together.
• Job applications: up to 12 months, so we can consider you for future roles, unless you ask us to delete it sooner.
• Analytics data: according to each provider's retention settings.

Your rights

Depending on where you live (including under India's Digital Personal Data Protection Act, 2023 and the EU/UK GDPR), you can ask to access, correct or delete your personal data, withdraw consent, or raise a grievance. Email contact@eminentailabs.com with the subject “Privacy request” and we will respond within 30 days. You can change your analytics choice at any time by clearing this site's storage in your browser.

Security

We use encryption in transit, access controls, private storage for résumés, rate limiting and bot protection. No system is perfectly secure, so please avoid sending highly sensitive information through web forms; ask us for a secure channel instead.

International transfers

We are based in India and some of our providers may process data in other countries. Where required, we use appropriate safeguards for such transfers.

Contact

Eminent AI Labs Private Limited, 7th Floor, The Link, Vijay Cross Rd, Navrangpura, Ahmedabad, Gujarat 380009, India · contact@eminentailabs.com

We may update this policy from time to time; the “last updated” date above shows the latest version.